Liz Houghton says separate transplant centres can hinder letters reaching donor families

What was said

"But then the recipient centers where these are the big hospitals that do like the hairfield, they do all the big organization of the obviously the transplants, they are 32 individual hospitals. They have no connection. no connection. They are self they are run in their own way self-contained."

Liz Houghton says she learned that while NHS Blood and Transplant co-ordinates organ donation nationally, transplant recipient centres are run as separate hospitals. She argues that this separation can contribute to donor families not receiving updates or correspondence through the anonymous system, and she describes working with staff to encourage and simplify recipient letters to donor families.