AI & Tech
Netic founder says most customers now run “AI-first” front-line support
No Priors Podcast
Building an Autonomous Enterprise for Real-World Services with Netic Founder Melisa Tokmak
"Over 70% of our customers are AI first. We call it netic first. They go N1. Uh and over 70% actually all of their customers first interaction with the company is with NetIC agents."
Netic founder and CEO Melisa Tokmak says more than 70% of the company’s clients are now “Netic-first”, meaning customers’ first contact with those service businesses (by phone, text or web) is handled by Netic’s AI agents. Tokmak frames the shift as moving beyond “overflow” call-handling to AI as the default interface for customer intake and triage in sectors such as HVAC, plumbing and other home services.
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No Priors Podcast