Voice AI agents outperform humans in debt collection by removing shame

What was said

"Some of the frequent case is how you remind people about payment or collect debt from people that aren't answering. Frequently people would naturally feel ashamed of telling the real situation. With AI people are much more open to share what actually happened, give the information. And suddenly this emotional block of like in front of other human I don't want to be able to say all of that is very different."

11Labs is working with major financial services companies including Revolut, Klarna, and Pag Bank on AI voice agents for payment collection. The CEO revealed that customers are significantly more willing to disclose their actual financial situations to AI agents than to human collectors because they don't experience shame or social embarrassment. This behavioral shift is enabling better outcomes in debt collection and customer service interactions.