AI & Tech
Booking CEO Says There Is No Such Thing as a Moat in Travel Tech Industry
No Priors Podcast
Travel Through the Lens of AI with with Booking.com CEO Glenn Fogel
"There is no such thing as a moat. There is no such thing as somewhere you're going to be protected against innovation. Today we have a competitive advantage on areas, absolutely, but those can go away tomorrow. The only way to win long-term is to continue to develop new services, new ways to do things."
Glenn Fogel, CEO of Booking Holdings, rejected the concept of durable competitive advantages in the travel industry, emphasizing that even a $100 billion company with 8.6 million accommodation listings must fight for customers daily. He warned both his 25,000 employees and potential competitors that regulatory complexity and partner relationships are more challenging than outsiders realize, but ultimately no advantage is permanent in the face of AI-driven innovation.
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No Priors Podcast